CHATTAPAY PAYROLL & HR HELP CENTER

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Straightforward answers about payroll processing, switching providers, employees, payroll taxes, timekeeping, HR tools, onboarding and using ChattaPay.

Payroll Questions Processing, pay dates, taxes and employee pay.
Switching Providers What you'll need and when you can make the move.
Client & Employee Access Payroll logins, employee access and account help.
FREQUENTLY ASKED QUESTIONS

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ChattaPay offers payroll options for businesses that want to manage more of the payroll process themselves as well as businesses that prefer more hands-on payroll support.

Your payroll setup determines how payroll data is submitted, reviewed and approved before each payroll is finalized.

For detailed submission requirements, visit our Payroll Processing Guidelines .

Payroll should be submitted according to the processing schedule assigned to your account. Processing time is needed for payroll review, ACH funding, direct deposit and tax scheduling.

Clients should review the current Payroll Processing Guidelines for deadlines and submission requirements.

Common pay frequencies include weekly, biweekly, semimonthly and monthly.

The right schedule depends on your workforce, cash flow, industry and applicable state pay-frequency rules. ChattaPay can help you evaluate the operational side, but employers remain responsible for complying with applicable wage-payment requirements.

Yes. Direct deposit is available for eligible payroll accounts and employees.

Employers should obtain and retain appropriate employee banking authorization and carefully verify routing and account information before submitting it.

Yes. Payroll can include additional earnings such as bonuses, commissions, vacation, sick pay and other approved earnings.

Tell us whether an item should be included with regular payroll or processed separately. Additional or expedited payroll processing may be subject to different timing or fees.

You can switch payroll providers during the year. January and the beginning of a quarter can make the transition simpler because less current-quarter payroll history may need to be transferred.

A mid-quarter or mid-year switch is also possible. ChattaPay will identify the payroll history and year-to-date information needed for your transition.

Use our Switching Payroll Providers guide to build a checklist based on your start date.

The exact requirements depend on when you switch and the states where you have employees. Common setup items include:

  • Business banking verification
  • Federal EIN documentation
  • State and applicable local payroll tax accounts
  • Current employee information
  • Year-to-date payroll balances
  • Prior payroll detail or summary reports

Visit Switching Payroll Providers for a customized checklist.

Yes. A mid-quarter transition generally requires more detailed payroll history so employee wages, deductions and payroll taxes can be established accurately.

ChattaPay will tell you which reports are needed from your current provider based on your first ChattaPay pay date.

New employers generally need their business banking information, federal EIN, applicable state payroll tax registrations and employee payroll information before the first payroll.

Depending on your state and business, additional registrations may also be required. ChattaPay will help identify the payroll setup information needed for your account.

Contractor payments and 1099 reporting may be supported depending on your service configuration.

Worker classification is an employer responsibility. A business should not classify someone as an independent contractor merely because it is easier administratively. Federal and state rules determine whether a worker is properly treated as an employee or independent contractor.

Yes. Electronic onboarding options can help streamline new-hire paperwork and employee setup. Available features may include digital onboarding workflows, I-9 related processes and E-Verify functionality depending on your service package.

Payroll tax administration can include federal, state and applicable local payroll tax deposits and filings based on the services established for your account.

Employers are responsible for providing accurate tax account information, notices and payroll data so filings can be prepared correctly.

Employees may be able to access year-end payroll documents electronically through the employee portal, depending on the services enabled for the employer.

Printed and mailed year-end forms may also be available depending on the employer's selected service options.

Send the complete notice to ChattaPay promptly if it relates to a payroll tax period that ChattaPay administers for your company.

Include every page of the notice and avoid waiting until the response deadline. Some notices require information or action from the employer even when payroll tax services are being provided.

Start at the ChattaPay Login Hub .

If you still need help, use the login-help option on the Login Hub to tell us whether you're an employer, employee or broker and whether you forgot your username, password, never received your registration email, or are having another login issue.

Yes. Mobile access is available for supported employee functions. Visit the ChattaPay Login Hub for current portal and app-access options.

Yes. Time and attendance options may include employee clock-in and clock-out, scheduling, PTO tracking and GPS/geofencing features depending on the selected service.

HR advisory and support options are available for employers that need help with practical HR questions, policies, employee issues and workforce-management resources.

The exact scope depends on the HR service selected for your company.

Pay-as-you-go workers' compensation options may be available through participating insurance providers and partners.

Payroll integration can help calculate premiums using actual payroll data rather than relying solely on estimated annual payroll.

Yes. ChattaPay can support payroll integrations with participating retirement and employee-benefit providers so eligible payroll deductions and related data can flow more efficiently.

Retirement plans, insurance products and benefit plans are provided through the applicable plan providers or licensed partners.

Yes. Bookkeeping services are available for businesses that want payroll and bookkeeping to work together more smoothly.

Services may include recurring bookkeeping, reporting and accounting-system integration depending on the client's needs.

Background-screening services are available through participating providers. Employers are responsible for following applicable authorization, disclosure, employment and consumer-reporting requirements.

Yes. ChattaPay supports employers with multi-state payroll needs.

State and local tax-registration requirements vary, so the employer may need additional payroll tax accounts depending on where employees work and live.

Pricing depends on the payroll service level, number of employees and additional services your business selects.

Rather than forcing every employer into the same package, ChattaPay can quote the payroll and workforce tools appropriate for the business.

Talk with ChattaPay about pricing →

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HELPFUL RESOURCES

Need more than a quick answer?

These resources cover some of the most common payroll questions in more detail.

CLIENT RESOURCE

Payroll Processing Guidelines

Review payroll submission procedures, deadlines, employee changes, direct deposit and other processing requirements.

VIEW GUIDELINES →
SWITCHING

Switching Payroll Providers

Build a personalized checklist based on whether you're a new business or switching providers during the year.

BUILD YOUR CHECKLIST →
ACCOUNT ACCESS

ChattaPay Login Hub

Access employer, employee, broker and other ChattaPay login options from one place.

OPEN LOGIN HUB →
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If you didn't find what you were looking for, our team can help you with payroll, HR, onboarding, timekeeping or switching providers.